Will my jewellery look exactly like the photograph?

Each piece I make is unique, and I photograph the exact piece shown in each listing.

If a listing is for multiple items, you may receive a piece that is slightly different, as each one is individually made. However, the overall footprint, design, and appearance will be exactly as described and shown in the listing.

There are two photographs of the actual piece, along with a third image that has been AI-enhanced to show the piece in situ.

What materials do you use?

My jewellery is made from white porcelain, with carefully selected metal fittings and components. You'll find the specific materials listed alongside each design.

Ordering & Delivery

How long will my order take?

As a one-person studio, I usually aim to dispatch orders within [5–7 working days]. If anything takes a little longer, I'll let you know.

How much is postage?

UK orders are sent using [Royal Mail Tracked 48]. Postage costs are calculated and displayed at checkout, so there are no surprises.

Do you ship internationally?

[Yes, I offer international shipping to selected destinations.] Available countries and postage charges are shown at checkout. Please be aware that international orders may be subject to local customs charges or import taxes.

Can I order something for a special occasion?

Of course! If you need your jewellery for a particular date, please get in touch before ordering. I'll always do my best to help, although delivery dates cannot be guaranteed.

Sizing & Care

How do I know what size my jewellery will be?

You'll find my sizing guide here and ther are allocated sizes in each product description. As everything is handmade, sizes may vary slightly, so please check the details before ordering.

Is porcelain jewellery delicate?

Porcelain is a beautiful, durable material when treated gently, but it can chip or break if dropped or knocked against hard surfaces.

How should I care for my jewellery?

A little TLC goes a long way!

- Remove before showering, swimming or exercising.
- Avoid perfumes, lotions and harsh chemicals.
- Store somewhere dry and safe when not being worn.
- Gently wipe clean with a soft, dry cloth.
- Take care around hard surfaces.

With a little love, your porcelain treasures can be enjoyed for years to come.

Returns & Refunds

What if I change my mind?

I hope you love your jewellery, but sometimes things just aren't quite right.

For eligible online purchases, you have 14 days from receiving your order to let me know you'd like to returen it. You'll then have another7 days to return it.

Simply email with your order number and I'll explain how to send it back.

Items should be returned carefully packaged and in their original condition. Any loss in value caused by handling beyond what would normally be permitted in a shop may be deducted from your refund.

Return postage for change-of-mind returns is the customer's responsibility.

Can I return earrings?

For hygiene reasons, earrings are not returnable.

This doesn't affect your rights if an item is faulty or not as described.

What if something arrives damaged or faulty?

Oh no! I take great care when making and packing every order, but if something arrives damaged, faulty or incorrect, please get in touch as soon as you can.

I will refund all damaged items once they have been returned, I do not accept photographic eveidence of breakages I’m afraid. please contact me to discuss how t oreturn a faulty item for a refund.

When will I receive my refund?

Refunds are issued to your original payment method within 14 days of receiving your return.

Where required by law, I'll also refund the original standard delivery charge. Upgraded delivery costs are not refundable for change-of-mind cancellations.

Payments & Getting in Touch

How can I pay?

Payments are processed securely through the website. All prices are in pounds sterling, with delivery charges displayed before checkout.

You'll receive an email confirmation once your order has been placed.

How can contact you?

You can message me here from my website.